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Store Policy

Customer Care

At Craftellery, we are committed to providing exceptional customer care to ensure that your shopping experience with us is enjoyable and hassle-free. This Customer Care Policy outlines our approach to addressing customer inquiries, concerns, and feedback.

Contact Information

If you have any questions, concerns, or feedback regarding your shopping experience or any of our products, please don't hesitate to reach out to our customer care team. You can contact us through the following channels:

  • Email:

  • Phone: 079232269605

  • Live Chat: Available on our website during business hours

  • Social Media: Direct message us on Instagram/Facebook @craftelleryuk

Our customer care team is available 24 hours to assist you promptly.

Order Inquiries

If you have questions about an order you've placed, such as order status, shipping information, or product availability, our customer care team is here to help. Please provide your order number and any relevant details when contacting us to expedite the process.

Product Support

We stand behind the quality of our products. If you encounter any issues with a product you've purchased from us, please contact our customer care team for assistance. We may provide troubleshooting guidance, offer a replacement or refund, or assist you with warranty claims, depending on the nature of the issue.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you're not happy with a product you've received, please review our Returns and Exchanges Policy on our website for instructions on how to initiate a return or exchange. Our customer care team is available to assist you throughout the process.

Feedback and Suggestions

We value your feedback and welcome any suggestions for how we can improve our products and services. Whether you have ideas for new products, suggestions for website improvements, or feedback on your shopping experience, please don't hesitate to share them with us. Your input helps us enhance our offerings and better serve our customers.

Complaint Resolution

If you have a complaint or encounter any issues during your interaction with us, please let us know immediately. We take customer concerns seriously and will work diligently to address and resolve any issues to your satisfaction.

Data Privacy and Security

Your privacy and security are important to us. Any personal information you provide to us will be handled in accordance with our Privacy and Safety Policy. We take measures to safeguard your data and ensure that it is used only for the purposes outlined in our policy.

Contact Us

If you have any questions about our Customer Care Policy or need assistance, please don't hesitate to contact us using the information provided above.

Thank you for choosing Craftellery. We appreciate your business and look forward to serving you!

Privacy & Safety

At Craftellery, we are committed to protecting the privacy and safety of our customers. This Privacy and Safety Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from us.

Information We Collect

When you visit our website, we may collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website.

When you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."

How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through our website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;

  • Screen our orders for potential risk or fraud; and

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with our website, and to assess the success of our marketing and advertising campaigns).

Sharing Your Information

We may share your personal information with third parties to help us use your personal information, as described above. 

Data Retention

When you place an order through our website, we will maintain your Order Information for our records unless and until you ask us to delete this information.


We may update this privacy and safety policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy and safety practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:


11 Hillside, Risca, NP11 6QD

Payment Methods

Payment Methods

- Credit / Debit Cards 
- Offline Payments

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