Cat Pet Photo Mug

We accept returns and changes. If you need to exchange or return an item/s purchased, you must email us and return the item within 30 days. You must contact me in order to be approved for a return and refund. Please contact me within 48 hours of receiving your item in order to be considered for a refund. Only the cost of the item will be refunded. The cost of shipping to the buyer and from the buyer is not refundable. If approved for a return, please provide tracking on the item you are returning. I highly suggest purchasing shipping insurance if returning an item. Your refund will be issued once the item arrives in its original condition. If the item arrives damaged from shipping, the item cost will not be refunded as the item is damaged and not in its original condition. The buyer then would have to contact the shipping company as they would be liable if you purchased shipping insurance and go through the shipping insurance. This is why I recommend purchasing insurance when sending the package back.
Items that arrive damaged:
If an item arrives damaged, please contact me with a picture of the item and packaging within 48 hours of receiving. Please leave the item and packing as in tact as possible so that I can go through the shipping insurance. Once this information is received, I will create and send a replacement as soon as I can. Damaged items are not eligible for a refund, but I will replace them.

All our products are sent via Royalmail Standard Delivery unless you choose an upgrade to special delivery. All products are made from United Kingdom. We provide tracking number and insurance.

Your item will be shipped within 3-5 days.
Delivery time via regular method takes about 3-5 working days to all UK Address and all our international delivery, it takes 14-28 working days.

If you need to rush your order please contact us.

We send order to the address you provided during checkout, so please make sure it's correct!

Customers are responsible for any fees, taxes, and duties associated with shipping & purchasing to their respective countries.

Thank you!